Shipping policy

Last updated: July 30, 2026

Shipping Timeline

  • Order cutoff time: 1:00 PM (EST)
  • Order handling time: 1 to 3 business days (Monday to Friday)
  • Transit time: 3 to 7 business days (Monday to Friday)
  • Estimated delivery time: 4 to 10 business days (Monday to Friday)

Shipping Costs

We cover shipping costs for every order. All our products will be delivered to your home, 100% free of charge. There is also no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure your order is processed and shipped promptly.

Please note: Like many other online stores, we are sometimes busy and delays may occur due to a high volume of orders. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible.

To ensure your order is shipped today, please contact us via email. Our service team will find the right solution for you.

Order Marked as Delivered but Not Received

Once an order has been shipped, we provide tracking information to allow customers to follow the delivery progress. If the carrier confirms that a package has been delivered to the shipping address provided at checkout, the order is considered fulfilled and completed. From that moment, responsibility for the package transfers to the customer.

If you believe your package has been marked as delivered but you have not received it, please:

  • Verify the shipping address provided in your order confirmation.
  • Check with neighbors, household members, or building management in case the package was received on your behalf.
  • Contact the carrier directly to request more detailed delivery information.

While we are not responsible for packages that are lost or stolen after confirmed delivery, we understand this situation can be frustrating. We will gladly support you by providing the necessary tracking details and assisting in opening an investigation with the carrier.

Contact Information

Store Name: Harper & Miles New York
Address: 152-16 Roosevelt Ave, Flushing, NY 11354, USA
Email: support@harpermiles-newyork.com
Phone: +19292381979

Customer Service Hours: Monday to Friday: 10:00 AM – 6:00 PM (EST)
We do our best to reply to your email within 1–2 business days.