FAQ

Last updated: July 30, 2026

1. Do you offer free shipping?

Yes, we offer free shipping on all orders in the United States.

2. Can I cancel my order?

Yes, you can cancel your order within 2 hours by emailing support@harpermiles-newyork.com

3. What should I do if I receive a damaged or incorrect item?

If you receive an incorrect or damaged item, we sincerely apologize. Please email photos of the issue to support@harpermiles-newyork.com, and we will promptly resolve it by sending you the correct item.

4. What payment options do you offer?

We offer you various secure payment options to make your purchase as easy as possible. Here are the secure payment options we accept:

• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

All payments are processed in United States Dollars (USD).

5. What is your shipping time?

Here is our shipping timeline:

• Order cutoff time: 1:00 PM (EST)
• Order handling time: 1 to 3 business days (Monday to Friday)
• Transit time: 3 to 7 business days (Monday to Friday)
• Estimated delivery time: 4 to 10 business days (Monday to Friday)

Contact Information

Store Name: Harper & Miles New York
Address: 152-16 Roosevelt Ave, Flushing, NY 11354, USA
Email: support@harpermiles-newyork.com
Phone: +19292381979

Customer Service Hours: Monday to Friday: 10:00 AM – 6:00 PM (EST)
We do our best to reply to your email within 1–2 business days.